Refund Policy
1. Overview
At Twinstar Innovations, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Services not delivered as per the agreed specifications
- Services rendered are of poor quality or do not meet industry standards
- Services are not completed within the agreed timeline without valid reason
- Refund requests must be made within 30 days of service completion
3. Refund Process
To request a refund, please follow these steps:
- Submit a written request detailing the reason for the refund
- Provide documentation supporting your claim
- Our team will review your request within 7 business days
- If approved, the refund will be processed within 14 business days
4. Non-Refundable Services
The following services are generally non-refundable:
- Services that have been fully completed and accepted by the client
- Services where the client has requested modifications beyond the original scope
- Services where the delay is due to client-provided information or resources
5. Partial Refunds
In cases where services have been partially completed, a partial refund may be issued based on the percentage of work completed and the client's satisfaction with the completed portion.
6. Contact Us
For refund inquiries or to initiate a refund request, please contact us at:
Phone: 9324114727
Address: 3/502, Vinay Tower, Mira Road East, Thane-401107
7. Policy Changes
Twinstar Innovations reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website.